Privacy Policy

Data Controller

The data controller responsible for personal data processed through this website is:

• Company: Ekpar Yapı Malzemeleri Sanayi ve Ticaret Limited Şirketi
• Brand: Eurotherm
• Address: Havuzbaşı Sokak No: 6, Rami Yeni Mahallesi, Eyüpsultan / İstanbul, Türkiye
• Email: info@ekpar.com
• Phone: +90 212 581 65 59

Scope

This policy applies to visitors of the Eurotherm website, and to anyone who submits a product or quotation request, uses the contact form, or reaches us via WhatsApp, phone, or email. The site does not operate an online store or a user account system; it is currently a corporate information and quotation-request site.

Personal Data We Collect

Depending on which fields you complete, we may process the following categories of personal data:

• Full name
• Company information
• Country and city
• Email address
• Phone/WhatsApp number
• Type of request
• Product or category of interest
• Product size and product code
• Estimated quantity
• Private label manufacturing preference
• Any information you choose to share in the message field
• Limited technical records such as IP address, access time, requested page, browser information, and error/security logs

Please do not include health information, identity document images, banking details, or other special-category or unnecessary personal data in the message field. We do not request this type of information.

Purposes of Processing

• Evaluating product and quotation requests
• Communicating with you
• Evaluating distributorship, export, and private label manufacturing requests
• Carrying out commercial discussions appropriate to the requested product and quantity
• Providing technical support
• Maintaining site and information security
• Investigating errors and misuse
• Complying with legal obligations
• Establishing, exercising, or defending a legal claim

How and Why We Process Personal Data

Your personal data is collected directly from you, electronically, when you fill in a form on this site or contact us via WhatsApp or phone. Depending on your request, we rely on the following legal bases:

• Processing necessary for the performance of, or steps leading to, a contract (for example, once a quotation or order discussion begins)
• Compliance with a legal obligation
• Establishment, exercise, or defense of a legal claim
• Our legitimate interests, provided these do not override your fundamental rights and freedoms (for example, maintaining site security and keeping records of requests)

Explicit consent is requested separately only for genuinely optional activities, such as future marketing communications or analytics/advertising technologies, if and when these are introduced. The core request forms on this site are not based on consent as their sole legal basis.

Recipients and Transfers

Your personal data may be shared, on a purpose-limited and necessary basis, with the following categories of recipients:

• Authorized Ekpar personnel
• Hosting, IT, security, form, and email service providers
• Legal or financial advisors, where necessary
• Competent public authorities and judicial bodies, where legally required

Any such sharing is limited to what is necessary and purpose-bound, consistent with applicable data-protection-law safeguards.

Retention and Deletion

We retain personal data for:

• The time needed to evaluate your request
• Where a business relationship is formed, the period required by related commercial or legal obligations
• The applicable statute-of-limitations period for potential disputes
• A limited period for security-related technical logs, kept for security purposes only

Once the purpose of processing and the corresponding legal basis no longer apply, personal data is deleted, destroyed, or anonymized in accordance with applicable law.

Data Security

We take reasonable technical and administrative measures to protect your personal data. However, no method of transmission or storage over the internet can be guaranteed to be completely secure, and we do not claim full security is guaranteed.

Cookies and Third-Party Services

For details on how this site currently uses cookies and similar technologies, please see our Cookie Policy. The site links out to third-party services such as WhatsApp. When you click these links, the respective third party's own privacy and data-processing terms may apply. In addition, our Home and Contact pages include embedded Google Maps content that loads only after you click "Load Map"; once loaded, Google's own privacy and data-processing terms may apply.

Your Rights

Under KVKK, and where the GDPR applies to you, you may have the right to: know whether your personal data is being processed; request information about such processing; learn the purpose of processing and whether data is used accordingly; know the third parties to whom your data has been transferred; request correction of incomplete or inaccurate data; request erasure or destruction of your data under applicable conditions; request that corrections, erasure, or destruction be notified to third parties to whom your data was transferred; object to a result that is to your detriment arising from analysis of your data exclusively through automated systems; and claim compensation for damages arising from unlawful processing. Where the GDPR applies, this may also include rights to rectification, restriction of processing, data portability, and lodging a complaint with a supervisory authority; these GDPR rights apply only where GDPR is applicable to your situation, and are not claimed to apply automatically to every visitor solely because the site is reachable from Europe.

How to Contact Us

To exercise your rights, please send your request, together with information sufficient to verify your identity, to info@ekpar.com with the subject line "Kişisel Veri Başvurusu" (Personal Data Request), or by post to Havuzbaşı Sokak No: 6, Rami Yeni Mahallesi, Eyüpsultan / İstanbul, Türkiye.

Updates to This Policy

This policy may be updated to reflect changes to the site, the service providers we use, or applicable law. The current version is always available on this page, and the date at the top of the page will be updated accordingly.